Order quote times designate an arrival track for digital guests and delivery drivers. When times are inaccurate, all customers are impacted. Off-premise guests pickup lukewarm food or endure a longer wait than promised. When digital orders are fired too early, the dine-in experience suffers. The downstream problems are significant: Guest dissatisfaction, throughput inefficiencies and an overburdened front of house. We solve by first surfacing the data with actionable kitchen intelligence.
We then influence the outcome by
1. Overriding your quote time configurations based on machine learning specific to each location’s actual ticket times
2. Keep your guests informed with updated promise times, real-time order progress and pickup instructions.
